If the game's sound doesn't work, check the following settings:
■Device Settings
- Make sure the device isn't in Silent (muted) Mode
- Check the device's volume level
- Check to see if the device is in Headphone Mode
Note: When adjusting the volume, if "Headphones" is displayed, the device is possibly in Headphones Mode. Disable Headphones Mode and check the sound again.
Note: Steps to change settings differ by device; please contact customer support for your device for further support.
■Game Settings
- From the kingdom screen, select Menu > Settings, and make sure Music and Sounds are both set to On
If the instructions above do not solve the issue, try the following:
- Relaunch Super Mario Run
Note: Be careful not to accidentally delete (uninstall) Super Mario Run. - If relaunching Super Mario Run doesn't resolve the issue, restart your device
- If the game's launch screen is visible, touch Having Trouble? > Redownload Data